Stargaze Marketing

Terms & Conditions

At Stargaze Marketing we always aim to provide top quality services. We have a skilled team dedicated to your creative needs. We offer innovative designs, friendly service and fair prices. The following terms have been tailored throughout the years of experience to protect both the client as well as Stargaze Marketing during a working relationship, built on trust.

Note, that our trust agreements are subject to change. Always make sure you have read the latest terms and conditions as stated below before paying your deposit for a project. 

  • If you pay your deposit, you agree to these terms & conditions.

  • Hereby the client understands that they will not sign a printed Trust Agreement Document unless requested. By paying the deposit for the project, you agree to the below terms and conditions.

Design

Rights And Ownership:

The Client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee. All products remain the property of Stargaze Marketing until fully paid for. No artwork will be supplied without full payment.

Client Feedback.

The Clients should be prepared to offer some initial feedback as to how closely the suggested designs meet their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Stargaze Marketing.

THIRD-PARTY CONTRACTS

Stargaze Marketing is not responsible for contracting other creative professionals to provide services that are not offered by the Agency.

No Project will commence on the assumption that third parties might be required for the project completion. Such details will be finalized before the project commencement unless requested by the client at a later date.

References for such services can be supplied by Stargaze Marketing built on previous trust and successful projects with suppliers.

Third Parties to consider:

  • Photographers

  • Videographers

  • Copywriters

  • Printers

  • Graphic Designers

  • Animators

  • Other relevant service providers

Stargaze Marketing cannot be held responsible for any loss or damages occurring after the final sent-through of artwork to a supplier. Please check the final artwork and require proof prints through suppliers before commencing with projects.

Payments:

The client is required to pay a 50% deposit before Stargaze Marketing will commence with any project. The project will only be scheduled and uploaded to the workflow system once the down payment is received by Stargaze Marketing.

The down payment is non-refundable. The remaining 50% is payable to Stargaze Marketing upon completion of the project, before the original artwork and open file format will be supplied to the client.

No Monies or deposits for projects will be paid back to the client at any time during or after the project.

Delayed Payment

If, after the project has commenced, proof have been sent through and completed within 30 days, subsequent invoices are not paid within 30 days a 5% delayed payment fee will be charged. This initial 5% figure will be added upon each recurring 30-day period until the full amount has been received by Stargaze Marketing.

Revisions

All projects include Revisions Rounds (specific amounts) as stated in the quotations. Should extra revisions Rounds be required a separate quotation will be supplied accordingly. 

The price at the beginning of the contract is based on the length of time that Stargaze Marketing estimate we’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented.

The client must assume that, after sign-off, all additions, alterations changes in content, layout, or process changes requested by the client, will alter the time and cost.

Additions and Alterations:

New work requested by the client and performed by Stargaze Marketing after ATP (agreement to proceed) is considered an addition or alteration (extra revision round). If the job scope changes to an extent that substantially alters the specifications described in the original estimate, Stargaze Marketing will submit an additional quotation to the client and both parties must agree to the revised or additional fee before further work proceeds.

File Formats

Fully paid-for designs will be supplied to the client in Print Ready PDF files, PNG files, JPG files or other relevant file formats. 

Backup

Stargaze Marketing is not responsible for the Backup of any final designs once supplied to the client as stated above. After final sign-off & delivery, back arrangements can be quoted separately if requested by the client.

Errors & Omissions

Stargaze Marketing is not responsible for proofreading any designs. The clients are responsible to check proof and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations.
Stargaze Marketing is not liable for errors or omissions. The client’s signature or go-ahead email, or that of the authorized representative is required on all artwork before release for printing, digital publication, or other implementation.

Deadlines

We will rely on you to keep the project flow going with your approvals and sign-offs, as well as get us content for your website and other relevant projects promptly- typically before any design can begin.

Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating or moving deadlines and milestones back accordingly. That payment milestones will as be scheduled. By your deposit, you acknowledge your responsibilities in keeping the project on schedule. By the same token, in the unlikely event, we miss one of our deadlines, the payment milestone will be adjusted accordingly.

If the Client fails to deliver necessary content, resources, or feedback by the timedeems crucial to any deadline, all deadlines, and milestones (except payment milestones) will be adjusted accordingly.

The Clients failure to meet timeline/milestone or content obligations for 7 days or more will result in the reallocation of the agency resources and work on the project will be delayed or may cease.

Cancellation:

A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 80% of the total project cost. This fee will be based on hours already spent on the project. If after project commencement, client communication (face-to-face, telephone, or email) stops for 30 days, the project can be canceled by Stargaze Marketing. Thereupon, we can choose to cease further work on the project. The full amount paid for the project will be allocated as a cancellation fee.

Promotion

Stargaze Marketing has the right to use the digital format of all completed designs for publication or other promotional purposes and these purposes only.

Use of Design Elements

Stargaze Marketing legally assumes clients have proofread and approved text copy and images (photos, stock images, web images, designs etc.) before supplying the artwork & copy to Stargaze Marketing for design purposes. If Stargaze Marketing needs to source images from the internet or stock image websites (free & paid) it is the client’s responsibility to check if the sourced images are licensed or available to use for the project under commercial or non-commercial usage laws. If no images are supplied by the client, the Stargaze Marketing design team will be using placeholder images to illustrate the design. If the clients approve the artwork and paid a 50% deposit to finalize the project, Stargaze Marketing will assume the client has checked these images legally for use based on country & commercial laws contain to the project. Stargaze Marketing legally assumes the client has not copied text illegally from other content and as such broken the law and plagiarized the content. Stargaze Marketing cannot take responsibility or liability for mage, artwork, or copy text used in design art of any kind. If a client gets sued for using an image, photo, or text illegally it is the client’s responsibility and liability to pay legal fees and any other fees that arise for using photos, images, or text copy wrongly. 

Stargaze Marketing cannot be held legally responsible for any loss or damages that may occur due to the wrongful use of images, photos stock photos, Internet images, text, or copy text. As soon as the client signs off on the project by paying a 50% deposit or fully paying for a project all artwork becomes the client’s ownership and legal responsibility. Clients need to check if images, photos stock photos, text and copy text can or may be printed, published, or posted on the web or internet. Any Design material or artwork printed or posted to the web or any digital and electronic media is the responsibility and legal liability of the client. Hereby Stargaze Marketing indemnifies itself from any legal repercussions of the latter.

Communication:

Stargaze Marketing can be reached by telephone or email from Monday to Friday between 8:00 am and 17:00 pm. All appointments must be scheduled as agreed by both parties. A 1-on -1 site meeting with a designer will be billed at an hourly rate of R400/ hour. All revisions are to be supplied only in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.

Confidentiality

The Client must inform Stargaze Marketing in writing before the project commences if any portion of any material or information provided by the client is confidential.

Website Development

Process description:

It is in our ability to complete the website within 30 working days after the deposit has been received, as long as the client supplies us with all the relevant information within 7 working days after the deposit payment unless otherwise arranged. A mutually agreed upon date should be established, in advance, on which the website will go live.

  • As soon as Stargaze Marketing has received the 50% deposit, the agency will open the client’s task on the Stargaze Marketing workflow system.

  • A branding questionnaire should be completed, and a short strat meeting is required before commencing with the project.

  • Stargaze Marketing as a team will start brainstorming about the concept and layout of the project, according to the Branding Questionnaire received from the Client.

The design process will then start, with the layout, the look & feel, and the styling.

During this period the client should start compiling all relevant information (in word format) and high-resolution photos/images which must be supplied to Stargaze Marketing 7 days after the deposit and the Branding Questionnaire has been received. 

If two design strategies are presented, each will be consistent with the overall objectives of the project as outlined in the strategy brief and branding questionnaire.

  • The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet their general needs and expectations.

  • The Client should select the design strategy that best suits their needs and assemble and deliver a list of any discussion points for revision (if necessary) to Stargaze Marketing. The client is more than welcome to combine elements from the different looks to create a final look within two revision rounds.

The Client will then approve/sign off on the final design strategy. As soon as the final look is approved and signed off, Stargaze Marketing will start building the website live.

Because changes to the template and looking after the final sign-off require extra time and money, Stargaze Marketing is requesting the client to be 100% satisfied, before building the website template live.

  • As soon as Stargaze Marketing completed the uploading and styling of all info (as supplied), Stargaze Marketing will send the client a temporary link to view their site online.

  • Client feedback and final approval are required before the website goes live.

  • Receiving the client’s final payment of the outstanding 50% will ensure the task is completed.

  • Stargaze Marketing will then finalize the basic SEO for the website to go live and for Google to index and rank the website.

Layout Development:

The CMS system used to build websites is WordPress some of the components used, are bought Modules from WordPress component developers, which have been pre-designed for specific system purposes, this certain restrictions in programming and layout may be applicable.

Use of web design elements:

Stargaze Marketing legally assumes clients have proofread and approved text copy and images (photos, stock images, web images) before supplying the artwork & copy to Stargaze Marketing for design purposes. If Stargaze Marketing needs to source images from the internet or stock image websites (free & paid) it is the client’s responsibility to check if the sourced images are licensed or available to use for the project under commercial or non-commercial usage laws. If no images are supplied by the client, the Stargaze Marketing design team will be using placeholder images to illustrate the design. If the clients approve the artwork and paid a 50% deposit to finalize the project. Stargaze Marketing will assume the client has checked these images legally for use based on country & commercial laws contain to the project. 

Stargaze Marketing legally assumes the client has not copied text illegally from other content and as such broken the law and plagiarized the content Stargaze Marketing cannot take responsibility or liability for mage, artwork, or copy text used in design art of any kind. If a client gets sued for using an image, photo, or text illegally it is the client’s responsibility and liability to pay legal fees and any other fees that arise for using photos, images, or text copy wrongly. Stargaze Marketing cannot be held legally responsible for any loss or damages that may occur due to the wrongful use of images, photos stock photos, Internet images, text, or copy text. As soon as the client signs off on the project by paying a 50% deposit or fully paying for a project all artwork becomes the client’s ownership and legal responsibility. Clients need to check if images, photos stock photos, text and copy text can or may be printed, published, or posted on the web or internet. Any Design material or artwork printed or posted to the web, or any digital and electronic media is the responsibility and legal liability of the client. Hereby Stargaze Marketing indemnifies itself from any legal repercussions of the latter.

Backup:

The completed website, including the SQL database, will be backed up as soon as the website is ready to go live. This backup will be supplied to the client. No monthly backup will be made by Stargaze Marketing unless requested by the client and a fee of R150 per month will be applicable.

Online Marketing Services

  • Only Basic SEO (Search Engine Optimization) is included in the standard website packages. Basic SEO does not include 1st-page rankings with Google or any other search engines.

To reach 1st-page rankings with google an advanced SEO strategy should be agreed upon which includes SEO & SEM services on a monthly contract and will be quoted separately – SEO results may vary and could take 4-6 weeks for the website to be indexed by google after the website has been completed.

Payments:

The client is required to pay the full amount as agreed upon before work commences. The project will only be scheduled and uploaded to the workflow system once the down payment is received by Stargaze Marketing.

Please note this is a strict company policy. Please adhere to this to avoid any unpleasantness. No Monies or deposits for projects will be paid back to the client at any time during or after the project.

Delayed Payment:

If, after the project has commenced, proofs have been sent through and completed within 30 days, subsequent invoices are not paid within 30 days a 5% delayed payment fee will be charged. This initial 5% figure will be added upon each recurring 30-day period until the full amount has been received by Stargaze Marketing.

Errors and Omissions:

Stargaze Marketing is not responsible for proofreading any website content, social media content, advertising material or other relevant copy. The client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations. Stargaze Marketing is not liable for errors or omissions, The Clients signature or go-ahead email, or that of the authorized Representative is required.

  • Stargaze Marketing does not take any responsibility for any legal issues that may arise about the content of your website. It’s the client’s responsibility to ensure there are no copyright infringements.

Revisions:

All projects include Revisions Rounds (specific amounts) as stated in the quotations. Should extra revisions Rounds be required a separate quotation will be supplied accordingly. 

The price at the beginning of the contract is based on the length of time that Stargaze Marketing estimate they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented.

The client must assume that, after sign-off, all additions, alterations changes in content, layout, or process changes requested by the client, will alter the time and cost.

Additions And Alterations:

New work requested by the client and performed by Stargaze Marketing after ATP (agreement to proceed) is considered an addition or alteration (extra revision round). If the job changes to an extent that substantially alters the specifications described in the original estimate, Stargaze Marketing will submit an additional quotation to the client and both parties must agree to the revised or additional fee before further work proceeds.

Deadlines

We will rely on you to keep the project flow going with your approvals and signoffs, as well as get us content for your website promptly- typically before any design can begin.

Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating our moving deadlines and milestones back accordingly, but note that payment milestones will as be scheduled. By signing this document or paying your deposit, you acknowledge your responsibilities in keeping the project on schedule. By the same token, in the unlikely event, we miss one of our deadlines, the payment milestone will be adjusted accordingly.

If the Client fails to deliver necessary content, resources, or feedback by the time Stargaze Marketing deems crucial to any deadline, all deadlines, and milestones (except payment milestones) will be adjusted accordingly.

The Clients failure to meet timeline/milestone or content obligations for 7 days or more will result in the reallocation of the agency resources and work on the project will be delayed or may cease.

Customer Service:

As a result of the client not being satisfied (due to the brief being misunderstood, process issues, or reasonable expectancy not being met) client needs to call a meeting with the assigned project planner from Stargaze Marketing and mediate a favorable solution for both parties.

Cancellation:

A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100% of the total project cost. This fee will be based on hours already spent on the project. If after project commencement client communication (face-to-face, telephone, or email) stops for 30 days, the project can be canceled by Stargaze Marketing. Thereupon, Stargaze Marketing can choose to cease further work on the project. The full amount paid for the project will be allocated as a cancellation fee.

Communication:

Stargaze Marketing can be reached by telephone or email from Monday to Friday between 8:00 am and 17:00 pm. All appointments must be scheduled as agreed by both parties. A 1-on -1 site meeting with a designer will be billed at an hourly rate of R400/ hour. All revisions are to be supplied only in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.

Confidentiality:

The Client must inform the designer in writing before the project commences if any portion of any material or information provided by the client is confidential. 

And lastly, for us to obtain a high level of excellence, your commitment to this project is highly valued and will be directly reflected in the results, by hiring our Agency you’ve enlisted our expertise on how best to accomplish the goals that your team and our team have defined.

Hosting Services

By paying the full amount due for your domain registration and first month’s hosting, you are accepting these terms and conditions and confirm that you have read and agreed to the domain registration and hosting Terms and Conditions outlined in this document. You also agree to any of our third-party domain partner Terms and Conditions.

This Agreement applies to all accounts, sub-accounts, and any alternative account names associated with your principal account. The Account Holder is responsible for the use of each account. The Account Holder is responsible for the use of each account in any way, whether used under any name or by any individual, and for ensuring full compliance with this Agreement by all users of that account.

Acceptable use Policy

By Using Stargaze Marketing’s services, you agree to adhere to our Policies and Procedures, including this Acceptable use policy (AUP).

General and Acceptable use

You are expected to use Stargaze Marketing services with respect, courtesy, and responsibility, giving due regard to the rights of other users. We expect you to have a basic understanding of how the Internet functions, the types of uses that are generally acceptable, and the types of uses that are unacceptable. 

Unacceptable Use

Illegality in any way or form including, but not limited to, activities such as unauthorized distribution or copying of copyrighted material, violation of export restrictions, harassment, fraud, trafficking in obscene material, child sexual abuse imagery, or in any other way, drug dealing, and other illegal activities.

Stargaze Marketing services and servers may be used strictly prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes a legal threat, or violates export control laws.

Examples of unacceptable content or links are “pirated software”, “hacker programs or archives”, “Warez sites”, “IRC Bots”, “illegal MP3s” etc.

Due to the nature of a shared web hosting environment, Stargaze Marketing reserves the right to ask customers to upgrade or correct issues about their shared web hosting package, or to correct issues on their shared web hosting package, should it negatively affect the network or server performance for the majority of our customers.

The Stargaze Marketing shared web hosting platform is intended for hosting a website with relevant, appropriate, and legal content and function for a personal or small home business without the concern of traffic overages. The use of the service should not be indicative of large-scale enterprises or applications where a dedicated server would be more suited.

Stargaze Marketing prohibits the use of the shared web hosting service disk space to be used for a purpose other than its intended function: content hosting, personal and small enterprise email, and relevant web files.

The use of dedicated or shared hosting services for hosting torrents:

Boxes and/or running proxies are strictly forbidden. Servers continuously running a risk of supporting these types of services will be disabled and terminated from our network with immediate effect.

Posting of defamatory, scandalous, violent, or private information about a person without their consent, intentionally, inflicting pain or emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Any unacceptable use of the services constitutes a material breach of these Terms and Conditions of use, and Stargaze Marketing fully and solely reserves its rights in this regard.

Interpretation

The provisions of this policy are not meant to be exhaustive but are intended as guidelines. Generally, any behavior that breaches or violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this Policy, is strictly prohibited. Stargaze Marketing reserves the right at all times to prohibit conduct that damages its reputation and goodwill in any way.

Email and Domain Settings

Stargaze Marketing is not responsible or can be held responsible for incorrect email or domain hosting settings. It is the client’s responsibility to make sure the settings are correct or understood correctly.

Email or hosting settings can change without notice due to security protocols in place to protect against network vulnerability.

Stargaze Marketing will not pay for any IT-related issues relating to the client’s email, hosting, or website. The client is fully responsible for their own IT accounts and billing.

IT companies who support clients IT systems can contact Stargaze Marketing at info@stargazemarketing.co.za for email, hosting, and domain settings.

Stargaze Marketing is not responsible for setting up clients’ email on desktops, and mobile devices. All software-related problems need to be taken up or consulted with a reputable registered information Technology support company.

System and network security

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include, but are not limited to, the following:

Unauthorized access use, probe, or scan of a system’s security or authentication measures, data, or traffic.

Interference with service to any user, host, or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, and broadcast attacks.

Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting; and

Employing posts or programs which consume excessive CPU time or storage space, permits the use of mail services, mail forwarding capabilities, POP accounts, or autoresponders other than for their account; or resale of access to CGI scripts installed on our servers.

Spamming

Sending unsolicited mail messages, including, without limitation, commercial advertising, and informational announcements, is expressly prohibited. A user shall not use another’s site’s mail server to relay mail without the express permission of the site or distribute, advertise, or promote products or software, or services that have the primary purpose of encouraging or facilitating unsolicited commercial email or spam.

It violates Stargaze Marketing’s policy for customers to use our servers to effect or participate in any way in any of the following activities:

To post to any Usenet or other newsgroups, forums, email mailing lists, or other similar groups or list articles that are off-topic according to the charter or other owner-published FAQ or description of the group or list.

To send unsolicited mass emails if such emails provoke complaints from the recipients.

To engage in any of the foregoing activities using the service of another provider, but channeling such activities through Stargaze Marketing provided server, or using an Stargaze Marketing-provided server as a maildrop for responses.

To Falsify user information provided to Stargaze Marketing or other users of the service in connection with the use of an Stargaze Marketing service.

We reserve the right to suspend a service due to spam activity. A reactivation charge will be applicable.

Determination of a Breach of this Policy

Stargaze Marketing will be the sole arbiters and have sole and complete discretion in determining what is seen as a violation of this policy

Consequences of breach of this policy

When Stargaze Marketing becomes aware of an alleged violation of its AUP (Acceptable Use Policy), we will initiate an investigation ( within 24-48 hours). During the investigation, Stargaze Marketing may restrict your access to prevent further possible unauthorized activity. If you are a found in of our SPAM policy, Stargaze Marketing may, at its sole discretion, restrict, suspend, or terminate your account and/ or pursue other civil remedies. Stargaze Marketing also reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated Policy violation. If such a violation is a criminal offense, Stargaze Marketing will notify the appropriate law enforcement department of such a violation.

Stargaze Marketing does not issue service credits for any outages incurred through service disablement resulting from Policy violations.

You shall be held liable for any costs incurred by Stargaze Marketing as a result of your violation of these terms and conditions. This is including but is not limited to, attorney fees and costs resulting from Postmaster responses to complaints from and the clean-up of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations.

Modification

Stargaze Marketing may at times, with reasonable notice to customers, revise or amend its current shared and dedicated hosting offerings relating to price, features, traffic allocations, and disk sizes.

Stargaze Marketing reserves the right to add, delete, or modify any provision of this policy at any time without notice.

Reporting Network Abuse

Any party seeking to report any violations of Stargaze Marketing policy may contact via email: info@stargazemarketing.co.za

Disclaimers and Limitations of Liability

You agree that our entire liability and your exclusive remedy, concerning any services provided under this Agreement and any violation of this Agreement, is solely limited to the amount you paid for such Services. We and our contractors shall not be held liable for any direct or indirect, incidental, special, or consequential damages resulting from the use or inability to use any of the Services or for the cost procurement of substitute services.

We disclaim any loss or liability resulting from, but not limited to, loss or liability resulting from:

Access delays or access interruptions.

Data non-delivery or data miss-delivery.

The unauthorized use or misuse of your account identifier or password.

Errors omissions or misstatements in any information or services(s) provided under this Agreement.

The interruption of your service.

You agree that we will not be liable for any loss of registration and use of your domain name, for interruption of business, or any direct, special incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.

Subject always to the provisions of the CPA, to the extent that it is applicable, Stargaze Marketing’s services are provided on an as is, as available, basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Stargaze Marketing expressly disclaims any representation or warranty that the Stargaze Marketing services will be error-free, secure, or uninterrupted.

No oral advice or written information given by Stargaze Marketing and its employees, licensors, or the like, will create a warranty; nor may you rely on any such information or advice as if it were a warranty. The terms of this section will survive any termination of this Agreement.

Responsibility for content and account holder Indemnities

You agree to indemnify and hold Stargaze Marketing harmless from any claims resulting from or connected with any activities conducted by you. You and Stargaze Marketing will promptly notify the other upon receipt of any claim or legal action arising out of activities conducted under this Agreement.

You agree not to store, transmit, link to advertise, or make available any images containing pornography through the virtual web hosting service.

Stargaze Marketing reserves the right to refuse service if any of the content within, or any links from, your website is deemed illegal, misleading, or obscene, or is otherwise in breach of these Terms or Stargaze Marketing then current Acceptable Use Policy, in the sole and absolute opinion of Stargaze Marketing.

Stargaze Marketing will not change passwords to any account without proof of identification, which is satisfactory to Stargaze Marketing and may include written authorization with a signature. In the event of any partnership break up, divorce, or other legal problems that include you, you understand that Stargaze Marketing will remain neutral and may put the account on hold until the situation has been resolved. Under no circumstances will Stargaze Marketing be liable for any losses incurred by you during this time of determination of ownership, or otherwise. You agree to indemnify and hold harmless Stargaze Marketing from any Claims arising from such ownership disputes.

Variation Of Services.

You agree that Stargaze Marketing may establish certain limits concerning the use of any Stargaze Marketing service offered on any Stargaze Marketing website including, without limitation, the maximum number of days that email messages will be retained by any Stargaze Marketing service, the maximum number of email addresses that may be sent from or received by an account on any Stargaze Marketing service, the maximum disk space that will be allotted on Stargaze Marketing on your behalf either cumulatively or for any particular service.  You acknowledge that the features, parameters (for example, the amount of storage available to users), or existence of any Stargaze Marketing service may change at any time.

Stargaze Marketing reserves the right to select the server for your website for the best performance. You understand that the services provided by Stargaze Marketing are provided on a shared server. This means that one website cannot be permitted to overwhelm the server with heavy CPU usage, for example from the use of highly active CGI scripts or chat scripts. If your website overwhelms the server and causes complaints from other users, you have outgrown the realm of shared servers, and will need to relocate your website. If you refuse to comply with this Section, then Stargaze Marketing has the right to terminate the services provided to you without any refunds of the unused portion prepaid by you.

Non-Transferability of services

Your Rights and privileges under this Agreement cannot be sold or transferred without the prior written consent of Stargaze Marketing.

Passwords

You are responsible for maintaining the confidentiality of your password. In the event of a breach of security through your account, you will be liable for any unauthorized use of Stargaze Marketing, including any damages resulting therefrom, until you notify Stargaze Marketing customer service.

The responsibility for all passwords and other related sensitive information is assumed by you, should any additional fees arise from resource consumption due to poor credentials (such as, but not limited to blank passwords or “test” accounts) no fault shall be levied on Stargaze Marketing.

Assignment of IP Addresses

Stargaze Marketing assigns you an internet protocol address in connection with your use of the Stargaze Marketing services, the right to use that Internet Protocol address will remain with and belong only to Stargaze Marketing and you will have no right to use that Internet Protocol address except as allowed by Stargaze Marketing in its sole and absolute discretion.

Hosting Services Payment and Deactivation Policy

All hosting services provided by Stargaze Marketing must be paid on a monthly basis, within 7 days of receiving the invoice. If payment is not received for a period of 6 months, all hosted services—including websites, emails, domains, subdomains, and any other associated services—will be deactivated.

Data and files will remain stored on our servers for an additional 90 days after the deactivation date. If payment is not made within this grace period, all stored data will be permanently deleted from our servers. During this 90-day period, the client remains liable for all hosting fees. Please note that all outstanding fees, including those accrued during this period, must be settled in full before any services can be restored.

Stargaze Marketing reserves the right to enforce these terms in the event of non-payment to ensure fair use and operational continuity for all clients.

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